Refund policy

Refund policy

SO ELSEWHERE sells digital products: printable and fillable PDF planners, and access to the Smart Travel Companion web app. Because digital products are delivered instantly, we don't offer refunds or exchanges for change of mind, for example if you no longer need a planner or chose the wrong one. Please read the product description before you buy, and contact us if you have any questions.

Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, doesn't match its description, or doesn't do what we said it would, you're entitled to a remedy. Depending on the problem, that may be a corrected file, a fix, or a refund. Nothing in this policy limits those rights.

The Smart Travel Companion
If you have trouble accessing the companion, please contact us first. Most access issues, such as using a different email address at checkout, can be fixed quickly. If a refund is given for the Smart Travel Companion or The SO ELSEWHERE Collection, companion access ends once the refund is processed, so please print or save any journeys you'd like to keep.

Duplicate purchases
If you accidentally buy the same product twice, contact us within 14 days and we'll refund the duplicate.

How to contact us
Email hello@soelsewhere.com.au with your order number and a short description of the issue. We aim to reply within 2 business days. Approved refunds are returned to your original payment method.